Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_blog_main.inc.php on line 412

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 128

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 134

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 141

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 169

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 199

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 205

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 233

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 248

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 254

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 267

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 595

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/files/model/_file.funcs.php on line 559

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_connect_db.inc.php on line 29

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_core/_param.funcs.php on line 1692

Warning: Cannot modify header information - headers already sent by (output started at /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php:199) in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/sessions/model/_session.class.php on line 219

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/generic/model/_genericelement.class.php on line 109

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_core/model/dataobjects/_dataobject.class.php on line 428

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_core/model/dataobjects/_dataobject.class.php on line 437

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_itemlist.class.php on line 483

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_itemlistlight.class.php on line 119

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_itemlistlight.class.php on line 838

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_item.class.php on line 1411

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_item.class.php on line 1414

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_item.class.php on line 3000

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/skins/_atom/comments.main.php on line 20

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/skins/_atom/comments.main.php on line 25

Warning: Cannot modify header information - headers already sent by (output started at /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php:199) in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/skins/_skin.funcs.php on line 379
CIO to CEO--Get Value from IT - Latest comments http://02d913b.netsolhost.com/blog1/blog1.php?tempskin=_atom&disp=comments b2evolution 2020-01-27T10:34:40Z In response to: Culture makes the world go 'round...and 'round...and 'round! check99a [Member] http://02d913b.netsolhost.com/blog1/blog1.php/2010/02/09/culture-makes-the-world-go-round-and-rou#c51 2010-02-12T20:18:38Z 2010-02-12T20:18:38Z
Thanks for the comments and hope you are enjoying the blog.

-Don
]]>
In response to: Culture makes the world go 'round...and 'round...and 'round! shaunsull [Member] http://02d913b.netsolhost.com/blog1/blog1.php/2010/02/09/culture-makes-the-world-go-round-and-rou#c50 2010-02-12T02:32:05Z 2010-02-12T02:32:05Z
I wonder if Adam realizes that what he does actually effects the intangibile return for a business, namely reputation.

To me it seems that if he were aware of it then he would see that a simply meeting, or simple honesty in communicating that a time to meet was not conducive would go much farther than the stop and start you experienced.

I wonder though if Adam's actions are not simply the telltale signature of a larger issue, one endemic to corporate America which is to be all you can be for the job, rather than simply being human.

It seems to me that a paradigm shift is needed within corporate cultures. Yes a number of people have said this and have tried it, but perhaps a shift from the last shift is what is needed.

My thought is what does it mean to be truly present in the moment and in that moment be otherly focused. I am not sure but I am trying to learn.

I know personally that in many ways I am like Adam though I try not to be and when I catch myself falling into those old patterns I set out to do something different.

If this seems a little scattered, I do apologize, as my thoughts are still in flux from the reading and self reflection I have been doing of late.

Sincerely,
shaun

]]>
In response to: Engaging--Early and often, including the critics Arun Manansingh [Visitor] http://arunmanansingh.wordpress.com http://02d913b.netsolhost.com/blog1/blog1.php/2009/11/29/engaging-early-and-often-including-the-c#c15 2009-12-11T13:01:04Z 2009-12-11T13:01:04Z In response to: Celebrate a little (thing)! Cheri [Visitor] http://blog.emergenceconsulting.net http://02d913b.netsolhost.com/blog1/blog1.php/2009/11/17/celebrate-a-little-thing#c12 2009-11-28T20:01:35Z 2009-11-28T20:01:35Z In response to: Communication (and snacks) go a long way! Arun Manansingh [Visitor] http://arunmanansingh.wordpress.com http://02d913b.netsolhost.com/blog1/blog1.php/2009/10/30/communication-and-snacks-go-a-long-way#c11 2009-11-06T15:08:19Z 2009-11-06T15:08:19Z In response to: Good Service vs. Bad Service--A Lesson for IT check99a [Member] http://02d913b.netsolhost.com/blog1/blog1.php/2009/10/14/good-service-vs-bad-service-a-lesson-for#c10 2009-10-28T02:56:22Z 2009-10-28T02:56:22Z In response to: Good Service vs. Bad Service--A Lesson for IT virk [Visitor] http://virk.wordpress.com http://02d913b.netsolhost.com/blog1/blog1.php/2009/10/14/good-service-vs-bad-service-a-lesson-for#c9 2009-10-27T16:02:29Z 2009-10-27T16:02:29Z
On IT, I agree with you that IT exists to service business customer. Both sides need to interact more and understand their roles. We do not want Business to design IT solutions and neither IT to define business requirements. As you mentioned in the post about saying 'No' without ticking off customer is important in IT to serve. Win-Win strategy helps both sides, IT to deliver best customer service and Business to receive it. Thanks.]]>
In response to: Good Service vs. Bad Service--A Lesson for IT ACR [Visitor] http://www.ctgop16.com http://02d913b.netsolhost.com/blog1/blog1.php/2009/10/14/good-service-vs-bad-service-a-lesson-for#c8 2009-10-27T13:32:52Z 2009-10-27T13:32:52Z >...those walk-in people who don't have reservations"!! She further said that they were competing with all "these other restaurants around here" and "how can we compete if people just keep showing up without reservations."

Gasp! She said what???

Incredible, while I haven't hoisted a tray since the late 1960's during high school and college; even as a 15 year old busboy I would have known better than to make such a remark.

It seems increasingly easy to stand apart from one's competitors via better-than-average service, which was clearly not present at Zinnia.

Considering restaurants have little that's truly unique to sell, splendid service is an area where they can acquire a loyal following and subsequent long term prosperity.

Some businesses, such as Verizon Wireless fully grasp the situation.
Their competitors largely offer the same phones and similar price plans; but Verizon's customer service is so over the top that their customer retention is substantially higher; and should be as they achieve customer loyalty the old fashioned way, earning it everyday one customer at a time.

Zinnia's needs to take a cue from them.

]]>