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Latest comments - CIO to CEO--Get Value from IT

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Latest comments


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In response to: Culture makes the world go 'round...and 'round...and 'round!

check99a [Member]
Shaun: Good thoughts and comments. I do agree that we sometimes ask people to do too much and that leads to poor performance in everything they do. However, in this case, I think Adam's actions are indicative of the culture of the overall organization (I've experienced similar things when interacting, or attempting to interact, with others from this same organization. Still, your point about thinking about the long-term consequences of our actions is something that more people need to consider. If Adam truly didn't want to meet with me, I would have been "happier" if he had just said initially that he didn't feel like our meeting was the best use of his time. A quick "hurt" and then I would have been over it and moved on rather than going through 3 months of back-and-forth.

Thanks for the comments and hope you are enjoying the blog.

-Don
PermalinkPermalink 02/12/10 @ 15:18

In response to: Culture makes the world go 'round...and 'round...and 'round!

shaunsull [Member]
After reading this posting I began thinking about the theme in a book I am currently reading by Margaret Wheatley "turning to one another: simple conversations to restore hope to the future" This theme is about authenticity in life, it note how we are not as present as we would really like to believe that we are, and this actual inauthenticity is the cause of much disruption in society, but specifically in our work places.

I wonder if Adam realizes that what he does actually effects the intangibile return for a business, namely reputation.

To me it seems that if he were aware of it then he would see that a simply meeting, or simple honesty in communicating that a time to meet was not conducive would go much farther than the stop and start you experienced.

I wonder though if Adam's actions are not simply the telltale signature of a larger issue, one endemic to corporate America which is to be all you can be for the job, rather than simply being human.

It seems to me that a paradigm shift is needed within corporate cultures. Yes a number of people have said this and have tried it, but perhaps a shift from the last shift is what is needed.

My thought is what does it mean to be truly present in the moment and in that moment be otherly focused. I am not sure but I am trying to learn.

I know personally that in many ways I am like Adam though I try not to be and when I catch myself falling into those old patterns I set out to do something different.

If this seems a little scattered, I do apologize, as my thoughts are still in flux from the reading and self reflection I have been doing of late.

Sincerely,
shaun

PermalinkPermalink 02/11/10 @ 21:32

In response to: Engaging--Early and often, including the critics

Arun Manansingh [Visitor] · http://arunmanansingh.wordpress.com
Good points. The success of any project is to engage early and often. Get everyone involved early, especially project critics. It can only help the success of your project.
PermalinkPermalink 12/11/09 @ 08:01

In response to: Celebrate a little (thing)!

I agree! Little celebrations along a difficult road make big projects easier.
PermalinkPermalink 11/28/09 @ 15:01

In response to: Communication (and snacks) go a long way!

Arun Manansingh [Visitor] · http://arunmanansingh.wordpress.com
Great post about the power of communication.
PermalinkPermalink 11/06/09 @ 10:08

In response to: Good Service vs. Bad Service--A Lesson for IT

check99a [Member]
Thanks for the feedback, Virk. You are correct that both IT and business need to interact more and look for ways to assist each other. Win-Win is the best scenario, although I can think of a few times where the business winning was the "right" outcome even though IT ended up suffering a bit.
PermalinkPermalink 10/27/09 @ 22:56

In response to: Good Service vs. Bad Service--A Lesson for IT

virk [Visitor] · http://virk.wordpress.com
Good post and it reminded me of similar experience I had at another place in Canada. Every business owner knows that excellent customer service is the key to success and it baffles me how it can be pushed to the side - and some times customer service becomes only lip service.

On IT, I agree with you that IT exists to service business customer. Both sides need to interact more and understand their roles. We do not want Business to design IT solutions and neither IT to define business requirements. As you mentioned in the post about saying 'No' without ticking off customer is important in IT to serve. Win-Win strategy helps both sides, IT to deliver best customer service and Business to receive it. Thanks.
PermalinkPermalink 10/27/09 @ 12:02

In response to: Good Service vs. Bad Service--A Lesson for IT

ACR [Visitor] · http://www.ctgop16.com
>>...those walk-in people who don't have reservations"!! She further said that they were competing with all "these other restaurants around here" and "how can we compete if people just keep showing up without reservations."

Gasp! She said what???

Incredible, while I haven't hoisted a tray since the late 1960's during high school and college; even as a 15 year old busboy I would have known better than to make such a remark.

It seems increasingly easy to stand apart from one's competitors via better-than-average service, which was clearly not present at Zinnia.

Considering restaurants have little that's truly unique to sell, splendid service is an area where they can acquire a loyal following and subsequent long term prosperity.

Some businesses, such as Verizon Wireless fully grasp the situation.
Their competitors largely offer the same phones and similar price plans; but Verizon's customer service is so over the top that their customer retention is substantially higher; and should be as they achieve customer loyalty the old fashioned way, earning it everyday one customer at a time.

Zinnia's needs to take a cue from them.

PermalinkPermalink 10/27/09 @ 09:32

In response to: The value of networking

Arun Manansingh [Visitor] · http://arunmanansingh.wordpress.com
Great post.

Networking is an important part of any executive's career. Sadly most do not do it regularly. With the recent amount of layoffs and difficult time finding job opportunities I would hope we all learn and make more of an effort perfecting our networking skills.
PermalinkPermalink 09/27/09 @ 19:51

In response to: The importance of understanding the business

check99a [Member]
As a followup, some quick comparisons between the non-profit (NP) and for-profit (FP) worlds:

1. Non-profits are only concerned about today and tomorrow. If you tell them that investing $x today will save them $y in 2-3 years, it will fall on deaf ears (FYI, I'm excluding the really large, multi-billion dollar non-profits such as the Gates Foundation, Red Cross, etc)
2. There is really no differentiation between capital and operating expenditures in the NP world, unlike the FP world.
3. NP's are often guided almost solely by a sense of "mission". While FP's are also mission-driven, the mission tends to revolve around financials more than in the NP world.
4. What seems like a trivial expense in the FP world can be a mountain in the NP world; spending money to "try something out and see if it works" in the NP world is pretty much unheard of.
5. There isn't much of a technology curve in the NP world; pretty much all of them fall in the "trailing edge" part of the curve, whereas there are companies at all points on the curve in the FP world.

These are some quick ones that come to mind. I'll post others as I think about them.

The FP CIOs are struggling with some of these differences because some of the differences preclude some basic R&D functions that they are used to seeing in their world. I'll provide an update to the blog after a few more meetings to let you know how we are doing with our education process.

-Don
PermalinkPermalink 08/21/09 @ 16:51

In response to: The importance of understanding the business

Arun Manansingh [Visitor] · http://arunmanansingh.wordpress.com
Hi Don,
Interesting post. You left me wanting more. I would like to know more about the non-profit world. Can you provide some examples and maybe a side by side comparison of none vs. for? How is it really different? What are the reactions from the for-profit CIOs?
PermalinkPermalink 08/21/09 @ 14:16

In response to: The Difference Between a CIO and a Technologist

marriage proposal sri lanka [Visitor] · http://www.liyathabara.com
i'll be sure to bookmark your blog
PermalinkPermalink 08/10/09 @ 03:33

In response to: Thoughts on technology, industry, and regulation

Arun Manansingh [Visitor] · http://arunmanansingh.wordpress.com
Question 1 the medical industry should ask themselves: Can technology help us do our job faster and better?

Question 2 the medical industry should ask themselves: Can technology improve the quality of care we give our patients?

Question 3 the medical industry should ask themselves: Can technology save us money and make us a profit center?

I think these questions have only started being addressed in recent years. The medical industry (hospitals to be specific) is slow to adopt. If that is because of funding, lack of management/leadership, or some other factor. I don’t really know. Let's see if this industry changes its mindset in the coming years.
PermalinkPermalink 07/31/09 @ 07:41

In response to: The Difference Between a CIO and a Technologist

Arun Manansingh [Visitor] · http://arunmanansingh.wordpress.com/
Hi Don,
I just came across your blog. Good stuff. Any job posting that says "hands on" always sets off a bell even though it might be titled CIO. I added your blog to my blogroll. Looking forward to reading more of your posts.
PermalinkPermalink 07/18/09 @ 13:25

Don shares his experience and ideas about how to get the most value from your IT function. Note: The views and opinions expressed here are those of Don and do not necessarily reflect the views and opinions of his clients or employers.

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