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Excuse me....do you know what time the courier leaves?

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« It's all in the RiskCulture makes the world go 'round...and 'round...and 'round! »

Excuse me....do you know what time the courier leaves?

02/16/10

The title of this post seems to be a perfectly innocent (and reasonable) question. What if a "customer" came in and asked one of your employees this question? Would your employee provide the answer? Would it be wrong for the employee to provide the answer?

Your viewpoint may depend on several factors, including whether or not the customer was known to the employee and the context of the question. But think about this--what if the customer wanted to know this so s/he could steal something from the courier, perhaps some of your valuable customer data?

Social engineering (as these types of security breaches are called) are some of the most difficult types to prevent. The only way to reduce the likelihood of them happening is to create a security culture in your organization--from the top to the bottom.

Sometime, have someone you trust that isn't well known to your employees walk around and ask these types of questions or try to enter areas where they shouldn't be. You may be surprised at how much information they can gain access to simply by acting nice or looking like they have a "purpose".


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Don shares his experience and ideas about how to get the most value from your IT function. Note: The views and opinions expressed here are those of Don and do not necessarily reflect the views and opinions of his clients or employers.

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