Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_blog_main.inc.php on line 412

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 128

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 134

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 141

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 169

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 199

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 205

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 233

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 248

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 254

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 267

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php on line 595

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/files/model/_file.funcs.php on line 559

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_connect_db.inc.php on line 29

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_core/_param.funcs.php on line 1692

Warning: Cannot modify header information - headers already sent by (output started at /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php:199) in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/sessions/model/_session.class.php on line 219

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/generic/model/_genericelement.class.php on line 109

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_core/model/dataobjects/_dataobject.class.php on line 428

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_core/model/dataobjects/_dataobject.class.php on line 437

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_itemlist.class.php on line 483

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_itemlistlight.class.php on line 119

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_itemlistlight.class.php on line 838

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_item.class.php on line 1411

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_item.class.php on line 1414

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/items/model/_item.class.php on line 3000

Warning: Cannot modify header information - headers already sent by (output started at /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/_main.inc.php:199) in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/skins/_skin.funcs.php on line 379
Measurements Matter

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/widgets/model/_widget.class.php on line 451

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/inc/widgets/model/_widget.class.php on line 547
« Celebrate a little (thing)!Healthcare Reform and the Reliance on IT »

Measurements Matter

11/11/09

Permalink 03:36:39 pm, Categories: IT Leadership, Business Leadership

If you are going to buy a new bookcase for your living room, do you measure the existing space to see what size will fit? Or do you just go to the store, buy a bookcase, bring it home, and then find out that it doesn't fit?

If you measure first, you might qualify for a Malcolm Baldridge or Davies award. If you don't bother to measure--well, don't bother to apply for the awards.

IT has, for many years, managed to avoid the "if you can't measure it, you can't manage it" mantra that is prevalent in much of the rest of a business. There were always excuses about how "things in IT" couldn't be measured. There may have been some truth to this, and there are still subjective things that cannot be easily or reliably measured. But if an IT department today isn't providing solid, reliable, and meaningful metrics back to the rest of the business, then they are not doing their job.

CIOs should be talking to the other business leaders to find out what things are important to them from an information systems perspective and then figure out how to measure those things in a meaningful way. The focus should be on the end result and the end-user experience--not on the back-end pieces.

Insist on measurements, discuss their relevance, and distribute them to the end-users. This helps to improve accountability and leads to a quality improvement cycle that benefits everyone.


Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/skins/_item_feedback.inc.php on line 156

No feedback yet


Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/skins/_item_comment_form.inc.php on line 67

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/skins/_item_comment_form.inc.php on line 84

Comments are not allowed from anonymous visitors.

Don shares his experience and ideas about how to get the most value from your IT function. Note: The views and opinions expressed here are those of Don and do not necessarily reflect the views and opinions of his clients or employers.

Search


Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/plugins/_calendar.plugin.php on line 190

Deprecated: Assigning the return value of new by reference is deprecated in /data/9/1/8/149/1823638/user/1977347/htdocs/blog1/plugins/_calendar.plugin.php on line 905
January 2020
Sun Mon Tue Wed Thu Fri Sat
 << <   > >>
      1 2 3 4
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31  

XML Feeds

open source blog